How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by location, with most international orders arriving within 5–20 business days.
Do you ship internationally?
Yes! We proudly ship to customers worldwide.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email (where available).
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
Can I return my order?
Yes. We offer a 14-day return policy for eligible items in their original, unused condition.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible.
How can I contact customer support?
You can reach our support team at support@zenea.com. We aim to respond within 24–48 business hours.
Are your payments secure?
Yes. All payments are processed through secure, encrypted payment gateways to help protect your information.
Do your beauty products come with usage instructions?
Yes. Where applicable, product-specific instructions are included on the product page or packaging to help you use each item safely and effectively.