Your satisfaction is important to us.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To qualify for a return:
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The item must be unused.
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The item must be in its original condition.
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The product must be returned in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, certain beauty and personal care items may not be eligible for return if they have been opened, used, or damaged after delivery.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
We'll review your request and arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be processed back to your original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
For assistance, please contact support@zenea.com before sending any item back.